Episode 6: Frank Supovitz, past Head of Events for the NFL on customer experience
Chase is joined by Frank Supovitz to talk about the customer experience.
Frank spent many years running the biggest sporting events in the U.S., including the Stanley Cup and The Super Bowl. Chase and Frank dive into ways that landlords can put the tenant experience at the forefront of property design.
We get to hear some stories about Frank’s career and how you can reverse engineer successful outcomes. Chase and Frank get into a discussion about how the NFL stadium experience competes directly with the at-home experience and how the office competes with “work from anywhere.”